Globe seeks to be an agent of change in the country by fulfilling its mission to create a wonderful world for businesses, the nation, its customers and all other stakeholders. This wonderful world is anchored on the quality of service as Globe takes into account the social, environmental, and economic impact of its operations. The Company communicates with its major stakeholder groups using diverse channels. While Globe understands the various priorities and expectations of its stakeholders, the Company also believes in the method of regular communication with all its stakeholders.
|Customer||At Globe, Customer Experience
continues to be at the core of everything we do. As always, it
defines our brand of service, how we differentiate ourselves
from competition and how we continuously innovate to delight
our subscribers, customers and other stakeholders. |
As a policy linked with its business, Globe puts its customers first. We make a difference through superior, end-to-end customer experience brought to life by a genuine culture of service and caring. Globe embeds service into the DNA of the Globe culture, sustaining the momentum of the company's Circle of Happiness, which translates its policy of 'happy employees create happy customers' into reality. To read more on our customer welfare policy and how we delight our customers, refer to pp. 37-47, 63 and 103-107 of our 2014 Annual & Sustainability Report .
As policy on community interaction, Globe adopts the best practices of ISO 26000 Social Responsibility, enabling the Company to operate in a socially-responsible way across the organization and seek continuous innovative solutions in creating a wonderful world. ISO 26000 helps businesses and organizations translate principles into effective actions and shares best practices relating to social responsibility, globally.
Globe Bridging Communities (BridgeCom) is the corporate social responsibility platform of Globe, which aims to transform underserved communities nationwide through relevant and innovative solutions that harness the power of collaboration and inclusivity through information and communications technology. The objective is to ensure sustainability by creating shared value across Globe employees, customers, and all stakeholders in areas where the Company operates. As business continues to grow, Globe also continues to contribute efforts for nation-building and shareholder value with engaged and empowered workforce committed to do a Globe of good.
In addition, Globe BridgeCom has taken the Communities of Practice (CoP) approach in all of the focus areas where all of the company's advocacies are practiced and synergized. To read more on our policy on community interaction and how we engage with our partner communities, refer to pp. 65, 93-101, 015-107 and 130-135 of our 2014 Annual & Sustainability Report .
Globe Telecom continues to aspire growth in all facets of the business but at the same time in fully taking care of the planet. We are committed to promote environmental sustainability by reducing the impact of our business operations to the environment and we shall achieve this together with the help of our employees, business partners, and clients. We have robust systems in place to manage our environment impact and integrate them into our corporate social responsibility management. As a policy that ensures the Company's value chain is environmentally friendly and sustainable, Globe commits to:
Globe is committed to provide the best protection for the health and safety of its employees. To this end, part of the Company's policy on health, safety and welfare for its employees include the commitment to:
As part of Company policies, Globe does not condone the violation of the rights of indigenous people nor does the company promote any operational activity that would pose hazardous risks or damages to children or young employees. For this reason, Globe also complies with RA 7160 or the Special Protection of Children Against Child Abuse, Exploitation, and Discrimination Act and observes the principles of the Human Rights Act and Child Labor Law. Benchmarking such regulations generate a happy workplace without presenting any fear of discrimination or violation towards any employee.
Globe Telecom believes in the potential of the Filipino workforce. That is why the company welcomes every employee regardless of gender, age, religion or ethnicity. Any form of discrimination is unacceptable and embracing every unique worker is part of the company's philosophy.
The Board of Directors and Globe employees, including subsidiaries and affiliates, are subject to the Globe Code of Conduct, which is to protect the company's interests in consistently creating a wonderful world for everyone. The sanctions apply especially to major offenses related to corruption, extortion, bribery, or any action that disrespects the corporate values and damages the reputation of the company. The Code also contains the guidelines and procedures followed in instances of whistleblowing and ensuring the protection of the whistleblower from retaliation.
To read more on our employee welfare policy and how we empower our employees, refer to pp. 23-33, 64 and 120-129 of our 2014 Annual & Sustainability Report . The same are identified in the interactive version of the Annual & Sustainability Report under "Ethics and Integrity" section of the Governance part; "Transforming our company culture", "Empowering Employees" and "Early cultivation of the service culture" sections of the Culture part; and, "We care for our people" section of the Sustainability part.
It is the policy of Globe to protect the rights of its creditors by maintaining, at all times, the company's good credit standing. In furtherance thereof, the Company strictly observes contractual obligations, and regard fair and truthful disclosure and transparency of financial records and dealings of utmost importance to assure creditors of the company's continued credit worthiness. Globe's periodic reports to its creditors such as the latest certified Financial Statements, Certificate of No Default, and CFO Certification on compliance with financial ratios ensure the Creditors of the company's financial soundness. The Company also provides prompt and accurate reports of its financial standing to creditors by providing them the financial and operating results, Management andDiscussion Analysis, and Financial Statements on a periodic basis that allow the creditors to continuously evaluate and monitor the company's performance and credit standing.
Moreover, the Company adopted an expanded corporate governance approach in managing business risks. A Revised Enterprise RiskManagement Policy was developed to provide a better understanding of the different risks that could threaten the achievement of the company's vision, mission, strategies, and goals. The policy also highlights the vital role that each individual plays in the organization from the Senior Leadership Team (SLT) to the staff—in managing risks and in ensuring that the Company's business objectives are attained. With this, it assures the creditors that the Company is proactive in managing its risks and is committed to sustaining the growth of the company. As part of the implementation, Globe regularly submits its quarterly financial results to the Securities and Exchange Commission (SEC) and the Philippine Stock Exchange (PSE).
The loan agreements with banks and other financial institutions provide for certain restrictions and requirements with respect to, among others, maintenance of financial ratios and percentage of ownership of specific shareholders, incurrence of additional long-term indebtedness or guarantees and property encumbrances.
For more information of our creditor's rights and details of Notes Payable and Long-term Debt, see pp. 67-68 and 232-234 of our 2014 Annual & Sustainability Report .
Supplier/Contractor Selection and
Globe follows green procurement
practices for vendors in compliance with environmental
requirements. The team maximizes value through commodity
management, selection of best-in-class suppliers, and
pursuit of process excellence in procurement and supply
chain management. Vendors undergo a comprehensive
accreditation process which includes assessment of their
technical and financial capability, business continuity,
safety, health, and environmental policies. Grounded on the
practice of fair, ethical, and governance policies,
opportunity is equitably provided to the appropriate
suppliers through competitive bidding and auctions.Proposals
are evaluated on the basis of best-value including a
consideration of environment-friendly policies and
practices. Given equivalent proposals, preference for
purchase award is given to local suppliers and proposals
aligned with green practices.
Committed to Creating More Value for Shareholders